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HIPRA

PHARMACEUTICAL

HIPRA is a biotech pharmaceutical company focused on prevention for animal and human health, with a wide range of highly innovative vaccines and an advanced diagnostic service. Habber Tec collaborates in the optimization of its processes through the development of business solutions with IBM Cloud Pak for Business Automation technology, which includes BPM (Business Process Management), ODM (Operational Decision Manager), Filenet (content manager) and Datacap (document capture and information extraction). These business solutions have allowed Hipra to improve its commercial and operational processes, increasing the efficiency, effectiveness and control of its internal operations.

www.hipra.com

SITUATION

Internally they are divided into 4 main areas: Operations, Business, R&D and Corporate Services; where each one contains its corresponding departments and each department has its own needs.
HIPRA’s exponential growth has generated internal organisational needs in order to function properly. The technology area has the objective, and the challenge, of seeking the necessary technological tools to improve communication, agility and traceability between the departments, processes, applications and people that make up the company. The technology area asked itself how do we respond to these specific needs, how do we manage communication between departments and processes?
In 2009, as a business strategy, HIPRA opted for process management and started with a workflow application called Business Process Management (BPM), with which they implemented the first process with SAP integration. By the end of 2010, they had already implemented 10 processes. However, they needed to go further.

VALUE PROPOSAL

After having implemented several processes with the BPM tool, HIPRA’s Technology area realised that in order to be more agile and competitive, they needed to be able to easily change the business rules and chose IBM’s ODM, as a business rules manager. Their needs were growing and to solve it they needed more and more technological tools to integrate and complement each other.
From Habber Tec we have developed for HIPRA several technological solutions based on the IBM automation platform: Cloud Pak for Business Automation (CP4BA), which contains very different tools, such as BPM, Datacap, Filenet, ODM, RPA, among others. BPM has been the application of the technological switch that has achieved a standardisation of many of the company’s internal and external processes.
CP4BA has functioned as an orchestration that has allowed the integration of all systems and people and, therefore, establishing a single channel of communication that makes the entire HIPRA operating model can be optimal.

BENEFITS OBTAINED

By the end of 2022, HIPRA will have 45 automated processes through the implementation of technological solutions developed by Habber with the Cloud Pak for Business Automation platform, which has generated several benefits for the pharmaceutical company, including:

– Optimisation of its operating model, thanks to the existence of a single communication channel.
– Reduction of the workload of a large part of the staff, thanks to the standardisation of processes and integration of systems.

In the following, we will explain the most important processes that have been automated and their benefits:

Non-conformity process
This process manages that batches that have a defect are not available for sale or production.
The BPM tool has made it possible for any user – without SAP knowledge – to choose a batch and block it in SAP. Subsequently, new tasks are generated in the affected departments to study the non-conformity and prevent it from entering other batches in the future. This process, which used to take 30 days before its implementation in BPM, has been reduced to an average of 7 days after automation, i.e. 77% of the time is being saved. In addition, more than 50% of these processes are managed in only 3 days.

Supplier Invoice Process
Different tools of the Cloud Pak for Business Automation platform are used in this process. The Datacap data capture tool processes the invoice and initiates the process in BPM and inserts it in the Filenet document manager. This process allows departments to quickly approve payment to suppliers. During the flow, the ODM business rules manager appears, which allows the approval logic to be defined according to the amount, supplier, allocation code, etc. With this process, it was possible to save 60% of the time it took to pay a supplier.

Expenses Settlement Process
Initially this process was implemented in SAP, but the problem was that many users did not know how to use the interface. With BPM it was possible to standardise the process globally and with a simpler interface for users. Subsequently, with Robotic Process Automation (RPA) it was possible to automate the insertion of data in SAP, generating savings of almost 100 working days per year.

Maintenance Request Process
Like all companies in HIPRA, there are processes in which not only internal people participate, but also external people. In this process 43 collaborators participate, in the first phase work requests are sent to suppliers, once done, the BPM is processed and the task to be validated is generated.

After a study, it was detected that we could go further by implementing phase 2, which consists of after the work has been validated, a new task is generated for the supplier to enter the amount to be invoiced and then this amount is approved and the order is generated in SAP from the same BPM, allowing us to save 50% of the time previously invested.

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