CAIXABANK
BANK
CaixaBank faced a 50% increase in operations in the first weeks of the pandemic. Thanks to advanced technologies such as process automation, artificial intelligence and the cloud, they were able to handle this challenge efficiently. Years before the pandemic, CaixaBank had automated 80% of its manual processes, which allowed them to respond quickly to the increased demand.
Many companies are still struggling to overcome the consequences of the pandemic, but those that had advanced in their digital transformation, such as CaixaBank, were better able to cope with the situation and continue to provide excellent service to their customers.
In the following video, you can find out how CaixaBank, using Digital Business Automation technologies, was able to overcome the consequences of the pandemic. Discover how automation and digitalisation were key to its success during this period.