How AI Transforms Contact Centers
5 steps for AI’s success: leading contact centers to a Netflix-type customer experience.
We find ourselves in an age where customer experience (CX) is taken as effortlessly as possible to the customers, led by brands like Netflix and Amazon, that took CX to new levels. Worldwide, consumers have grown used to customed and effortless experiences but, even so, many of them are unaware it is the Artificial Intelligence (AI) that is raising all customer experience’s standards. To transform CX in the right way, it is essential to have a brand-connected experience throughout all customer journey and this must include contact centers.
This ebook explores the results of customers’ experiences led by AI, its impact on contact centers and how they lead to the creation of Netflix-type experiences, presenting five steps to board the AI journey.