ventana en la ciudad

How AI Transforms Contact Centers

 

5 steps for AI’s success: leading contact centers to a Netflix-type customer experience.

We find ourselves in an age where customer experience (CX) is taken as effortlessly as possible to the customers, led by brands like Netflix and Amazon, that took CX to new levels. Worldwide, consumers have grown used to customed and effortless experiences but, even so, many of them are unaware it is the Artificial Intelligence (AI) that is raising all customer experience’s standards. To transform CX in the right way, it is essential to have a brand-connected experience throughout all customer journey and this must include contact centers.

This ebook explores the results of customers’ experiences led by AI, its impact on contact centers and how they lead to the creation of Netflix-type experiences, presenting five steps to board the AI journey.

BLOG INGLÉS - Artículo 2 - How AI -transforms contact centers

FILL IN THIS FORM AND DOWNLOAD THE EBOOK

RESPONSIBLE: Habber Tec, S.L., C / Caleruega 81, 1ºB 28033 Madrid. NIF: B81739781 PURPOSE: Process your registration to our events and, if you give us consent to do so, send you information about other events that may be of interest to you. LEGITIMATION: The consent you give us when you register in our event registration form and when you check the box to receive communications. CONSERVATION TIME: During the time necessary to develop our events and send you communications as long as you do not notify us to unsubscribe from receiving information. ASSIGNMENT: We may transfer your data, where appropriate, to third party collaborators of our events, and in those cases where there is a legal obligation. RIGHTS: Access, rectification, deletion, opposition, and limitation in the postal address that appears above or in the email info.es@habber.com, attaching a copy of the interested party's NIF and the requested action.